Jacob's Journal

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Lack of Ethics with YourBabyCanRead.com

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I was checking out YourBabyCanRead.com and just as I was about to look them up on Wikipedia, I got a chat screen with an “agent”.  So I thought I’d ask some questions.  From the responses I got in the following chat transcript, to me it is clear that they are misleading people into thinking that you are talking with a person, and in fact it is a bot.  Or potentially someone forced to only copy and paste answers, but I think the  bot hypothesis is more likely correct.

Here is the transcript:

You: hello

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Jenny Says: Hi, thanks for chatting with me today… CLICK HERE to take advantage of this amazing offer.

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You: What is the total cost of the program?

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Jenny Says: Your Baby Can Read! is a fun and easy-to-use Early Language Development System that was created by Dr. Robert Titzer, an expert of infant development and research.

Jenny Says: It depends on what you purchase. But what I can offer you is 5% OFF your order if you CLICK HERE now! Your discount will be applied at checkout.

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You: Are you just a bot?

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Jenny Says: My name is Jenny and I’m a live virtual agent.

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You: Ok, where can I see a complete list of pricing?

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Jenny Says: Okay great. CLICK HERE in order to take advantage of this great offer. Your discount will be applied at checkout.

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You: Where can I read a peer-reviewed article that shows the effectiveness of the program?

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Jenny Says: This amazing 5% discount is only available through this chat and for a limited time. CLICK HERE to take advantage of this deal. Your discount will be applied at checkout.

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You: How can I trust your program to teach a person to read, when it is clear you can’t read what I just asked?

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Jenny Says: No, this is not a scam. We’re so confident you’ll be satisfied with Your Baby Can Read! that we offer a 30-day, money-back guarantee!

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You: So can you answer my question about a peer-reviewed article?

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Jenny Says: I am sorry, I only have limited information. For more questions or information, please call us at (800) 741 8083 or email ybcservice@yourbabycan.com to contact customer service.

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You: So why don’t you have the same info as those contact methods?

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Jenny Says: For more questions or information, please call us at (800) 741 8083 or email ybcservice@yourbabycan.com to contact customer service.

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You: You didn’t answer my question.  Isn’t that obstructive and unethical?

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Jenny Says: Keep in mind that if you order right now you will receive 5% OFF! CLICK HERE to order right now! Your discount will be applied at checkout.

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You: Again, you didn’t answer my question.  Why don’t you have the same info as the other contact methods?

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Jenny Says: Your Baby Can Read!  has been featured on CNN, FOX, ABC, CBS, TLC, Ellen and many more!

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You: I believe you are a bot, not much more than Eliza that I programmed in high school.

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Jenny Says: For more questions or information, please call us at (800) 741 8083 or email ybcservice@yourbabycan.com to contact customer service.

Jenny Says: I’ll be here if you have any more questions :)

________________________________________________

You: No thank you.  The ethics of your company are appalling.

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Written by Jacob J. Walker

March 26, 2011 at 8:46 am

Posted in Uncategorized

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